Privacy Policy

Master takes the online privacy of its customers very seriously and will take all measures to protect your personal information.

Whether you register with us or use the site anonymously, the information we collect centers around your name, address, contact number(s), email ID, payment preferences, credit/debit card numbers, bank account details, etc. This information will only be used, at the minimum, for the following purposes:

  • To fill, process and ship your orders
  • Contacting you for customer service and support
  • Improving your browsing experience of the Master website

No information will be revealed to any third-party entities for any purposes and your information will solely be used by Master.

Please note that we use cookies to keep track of the frequency of your visits to our website, the contents of your shopping cart, purchase history and to deliver specific content designed to give you a uniquely personalized shopping experience. Most browsers generally accept cookies automatically, and you may change this setting if you wish to. You will still be able to access most of our website’s functionality, including the ability to make purchases.

Registered users (who are using cookie-enabled web browsers) will be automatically signed in when they visit our website. Please note that users will be prompted to sign in again after 14 days, when the cookie expires.

By browsing our website, you agree to abide by all our policies, which may be subject to change any time.

As per our policy your order shall be cancelled without any prior intimation in case of wrong address/phone number, when the premises of the given Address is locked, intended recipient is not available, non-delivery area. Customer is not receiving call etc.

For far flung areas, delivery charges may vary and will be communicated over the confirmation call. 

For accessories, readily available product will be delivered from stock, it may vary sometimes in terms of fabric color in few areas.

Your use of this website www.masterfoam.com.pk (hereinafter referred to as the ‘site’) and its related sites, services and tools). These Terms and conditions are effective upon acceptance and governs the relationship between you and Master Enterprises Pvt. Ltd a company incorporated under the companies ordinance, 1984 (Pakistan) having its registered office at S-30, S.I.T.E, Mauripur Road, Karachi, Pakistan (hereinafter the ‘Company’ including the sales and supply of any products on this site.

Data Protection:

• We don’t save or use the data and personal information of the users.
• We don’t ask you for your personal information or data of any sort.
• We are not using any kind of alarm extensions to breech the security of the users.
• The users can easily cancel their subscriptions from within the application.

Terms and Conditions:

• Our Ad ID may not longer be connected to a persistent identifier or personally-identifiable information of any purpose including analytics purposes.
• Our spam policy prevents the apps from displaying interstitial ads repeatedly to distracts users from engaging with an application and performing in-app tasks.
• Ads and their associated offers served In your application must be consistent with the users app’s content rating.
• We don’t allow apps containing misleading health claims that contradict existing medical consensus, or that can cause harm to others.
• Self-certified ads SDK providers must submit new policy-complaint, self-certified versions and a test app to remain in the families self-certified Ads SDK program.
• We strictly prohibit the impersonation of other entities or organizations.
• We have consolidated the health and medical related policies into an easy-to-navigate page.

 

Exchange Policy

Our 14-days exchange policy applies only to online sales of mattresses, and not accessories. The 14 days mattress trial is not applicable during campaigns, wedding bundle offer, or any other discount offers. In the rare case that you have received a wrong, (i.e., mattress model or size other than what you ordered), damaged or incomplete product, please inform the delivery team before they leave, and we will correct the order. The mattress must be unused and returned to the delivery team at that same moment.

In case you are not fully satisfied with the correct product you've ordered, you have 14 days within which you may request a replacement of the mattress, after which the trial period will be over, and the mattress will be non-returnable. Our delivery team will collect the mattress; however, you will be charged for the delivery charges when you claim your 14 days trial. Please remember that we must have received intimation of your expression to replace the item within the 14-days period.

The replacement does not apply to any other part of the mattress or the entire mattress which has been subjected to misuse, neglect, accident, natural calamity or mishandling. To arrange a replacement, please contact us or email us at: online.help@master.com.pk

Debit/Credit Card Payment:

Amount paid through debit/credit card & mobile wallets are not refundable.

Shipping Charges Details:

Our standard shipping charges with any campaign or sale offer are as under. (Shipping charges may vary as per location)

  • Mattress + Accessory: PKR 1500+ Third Party Courier Charges

  • Accessories Only: Third Party Courier Standard Rates

  • Fold-a-Bed: PKR 750/order

  • 1 to 2 Mattresses: PKR 1500

  • 3 to 4 Mattresses: PKR 3000

  • 5 to 6 Mattresses: PKR 4000

  • 7 to 8 Mattresses: PKR 5000

  • 9 to 10 Mattresses: PKR 6000

 

 

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